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TECHNICAL MERCHANT SUPPORT SPECIALIST

Wirecard Romania is looking for a highly specialized and responsible person, with very good communication skills and specific technical skills, such as Databases, XML, Perl, VBA, to complete our team in Romania.  

Your Duties

  • Integration support with regard to our product platform
  • Configuration of various set-ups in our systems
  • Support for the automation of set-up processes (using scripting, like Perl, VBA)
  • Documentation of solutions developed for customer support
  • Control and monitoring customer communication and message escalation (using a ticketing system based on SLA)
  • Direct customer contact for technical and product-specific questions or issues (2nd level support)
  • A 24 X 7 technical merchant support service in three shifts (including night shifts) 


Your Profile

  • A very good understanding of technical issues
  • Basic knowledge of at least one programming language
  • Independence in using databases
  • Basic knowledge of XML is an advantage
  • Professional experience in the IT sector
  • Independent analytical approach and work ethic
  • Excellent command of spoken and written English; German is a plus


What we offer

  • We offer training and 24 X 7 assistance until obtaining independence on the job in relation to the specific activity carried out
  • Motivating salary package, with possibilities for promotion in a company that is growing strongly
  • Personal and professional development in one of the world leaders in the field of payment processing
  • A modern work environment, with benefits such as kitchen, bonuses and company events
  • A workplace close to the city center, with excellent access to public transportation
  • Paid transportation for employees working in shifts


Contact person

Wirecard Romania SA
Cristina Ivan
Human Resources Director
hr.ro@wirecard.com


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